This policy applies to all orders from our webshop. Repairs carried out in our shop or through our collection and delivery service fall under our general terms and conditions instead, because those are a service rather than a product sold at a distance.

1. Fourteen-day cooling-off period

When you buy from our webshop you have a statutory fourteen-day cooling-off period. It starts on the day you, or someone on your behalf, receives the parcel. Within those fourteen days you can tell us you want to cancel the purchase without giving a reason.

Once you have told us you are returning something, you have a further fourteen days to actually send it back or bring it in. So there is no need to arrange everything on the same day.

2. Parts that have already been fitted

You may unpack a part and examine it to establish what it is and whether it is the right one for your device, just as you would in a shop. That costs you nothing.

If you go further than that and the part is fitted, tested in a device or otherwise put to use, you can still return it, but we may deduct the loss in value from your refund. For screens, batteries and other parts that cannot be sold as new once fitted, that deduction amounts in practice to almost the full purchase price.

Not sure whether you have ordered the right part? Call or email us before you start fitting it. We will check with you and save you being left with a part you can no longer return.

3. How to return an item

Email [email protected] with your order number and the item you want to return, or call us on 020 239 11 93. You do not have to give a reason, although it does help us improve our product information.

You can post the item to Blue Apple, Rijnstraat 76-H, 1079 HK Amsterdam, or simply bring it in during opening hours. Bringing it in is free and by far the quickest.

Return the item in its original packaging where possible and pack it carefully. Screens and other fragile parts that are damaged in transit because they were sent loose in an envelope cannot be refunded in full.

4. Cost of returning an item

Return postage is at your expense unless we made a mistake. If you bring the item to us in Amsterdam, you pay nothing.

If we sent the wrong item, the part arrived faulty, or the description was inaccurate, we cover the return shipping. Contact us first in that case and we will arrange a shipping label for you.

5. Refunds

We refund you within fourteen days of the moment you told us you were returning the item. We may however wait until we have received the item back, or until you have shown us that you have sent it.

You are refunded via the same payment method you used, at no cost to you. The standard delivery charge you paid on the order is also refunded; if you chose a more expensive delivery method, we refund the standard rate.

6. Shipping costs and delivery times

Shipping within the Netherlands is € 5.00 per order. To the other European countries we serve it is € 15.00. You always see the exact amount in your basket before you pay.

Orders within the Netherlands usually arrive within one to two working days. Delivery elsewhere in Europe takes longer depending on the country. These are indications rather than guarantees, since delivery is in the carrier's hands.

If you are in Amsterdam you can also collect your order free of charge from Rijnstraat 76-H. Select that option at checkout and wait for our message that your order is ready.

7. Warranty and faulty parts

Alongside your cooling-off period, you are always entitled to a product that does what you can reasonably expect of it. That is your statutory warranty and it applies regardless of anything else stated here.

If a part turns out to be faulty within the warranty period, contact us with your order number and a description of the problem. We will repair or replace the part, or refund you if neither is possible.

The warranty does not cover damage caused by incorrect fitting. If you would rather we fitted the part for you, both the part and the labour are covered by our repair warranty.

8. Damaged or incorrect items

Please check your order on arrival. If anything is damaged or you have received something other than what you ordered, let us know within a few days and include a photo. We will put it right at no cost to you.

9. Contact and company details

Blue Apple is a trading name of Blueapple BV, registered at Rijnstraat 76-H, 1079 HK Amsterdam. You can reach us on 020 239 11 93 or at [email protected].

Chamber of Commerce number 93217587. VAT number NL005006384V87. All prices shown include 21% VAT.

Returns, refunds and shipping