- Who
- Blue Apple
- Where
- Rijnstraat 76-H, 1079 HK Amsterdam
- Warranty
- Lifetime warranty on the functioning of the replaced part, per our in-store terms.
- Opening hours
- Monday 11:00–18:00, Tuesday–Saturday 10:00–18:00, Sunday closed.
Frequently asked questions about Insta360 Flow 2 Pro repair
How quickly is the Insta360 Flow 2 Pro repaired?
Most repairs are completed the same day. We always inform you about the expected time.
Does Blue Apple provide a warranty on Insta360 Flow 2 Pro repairs?
Yes, we provide a warranty on all repairs we carry out.
Repairing your Insta360 Flow 2 Pro
What tends to go wrong on this device, what each repair involves, and what to do before you bring it in. Prices for your model are in the list above.
What is your Insta360 Flow 2 Pro doing?
Find the symptom that matches and it will take you to the repair that answers it. Not sure? The diagnosis is free, so you do not have to work it out yourself.
- “The battery drains much faster than it used to” Blue Apple battery →
- “It shuts down suddenly with charge left” Blue Apple battery →
- “It only works while plugged in” Blue Apple battery →
- “It gets warm while charging” Blue Apple battery →
- “The screen or the back is starting to lift” Blue Apple battery →
- “It only charges if the cable is held at a certain angle” Charging port →
- “It has stopped charging altogether” Charging port →
- “The cable falls out on its own” Charging port →
- “It says there is liquid in the connector” Charging port →
- “The camera sits crooked or cannot find level” Gimbal / camera unit →
- “It whines, buzzes or hunts back and forth” Gimbal / camera unit →
- “The picture shakes although stabilisation is on” Gimbal / camera unit →
- “The gimbal does not move at all” Gimbal / camera unit →
- “It shows no sign of life” Logic board →
- “It will not charge and a new battery did not help” Logic board →
- “The screen stays black but you can hear it running” Logic board →
- “It restarts on its own or gets very hot” Logic board →
- “The speakers sound muffled” Cleaning →
- “There is dust or lint in the ports” Cleaning →
- “It runs hotter or louder than it used to” Cleaning →
What each repair involves
Blue Apple battery — Insta360 Flow 2 Pro € 89,00
A lithium battery loses a little capacity with every charge cycle, and after a few years the problem is not only how long it lasts. It can no longer deliver the peak current the device asks for, so it cuts out under a heavy app or in the cold even though the percentage says otherwise. If the battery also swells it pushes against the screen or the case from the inside, and then leaving it costs you a second part.
You might notice
- The battery drains much faster than it used to
- It shuts down suddenly with charge left
- It only works while plugged in
- It gets warm while charging
- The screen or the back is starting to lift
What we check first
The battery is measured out rather than replaced on the strength of the complaint. If it turns out to be healthy we tell you that, because a device that drains fast can also be a worn charging port or something running in the background.
Tested before you get it back
Charging from empty · Behaviour under load · The device holds a charge while idle
Charging port — Insta360 Flow 2 Pro € 85,00
A port that will not charge is surprisingly often not broken. Lint from a pocket or a bag gets pressed further in by the plug every time until there is a hard plug of it at the bottom, and then the cable cannot seat deeply enough to make contact. Where the port itself has failed it is sometimes a separate part and sometimes soldered to the board, and that changes both the price and how long it takes.
You might notice
- It only charges if the cable is held at a certain angle
- It has stopped charging altogether
- The cable falls out on its own
- It says there is liquid in the connector
What we check first
First a cable and an adapter we know are good, because the fault is in one of those often enough to matter. Then the port under magnification, for debris, bent contacts and corrosion. If cleaning is all it needs, that is all we do.
Tested before you get it back
Charging with our cable and with yours · The cable holds without being propped up · Data transfer where the port carries it
Gimbal / camera unit — Insta360 Flow 2 Pro € 99,00
A gimbal holds the camera level with small motors, and it is the most exposed part of any drone or pocket camera. Sand in the bearing, a knock that bends the arm, or a torn ribbon inside the moving joint all produce the same complaint, and all three are repairable without replacing the whole device. On a phone gimbal there is no camera in it at all — the motors, the arm and the electronics are the whole assembly.
You might notice
- The camera sits crooked or cannot find level
- It whines, buzzes or hunts back and forth
- The picture shakes although stabilisation is on
- The gimbal does not move at all
What we check first
Whether the movement is mechanically obstructed, which cleaning fixes, before anything is replaced. It is the cheaper answer often enough to be worth ruling out first.
Tested before you get it back
It finds level on startup · It holds the horizon while you move · Motors run quiet through the full range
Logic board — Insta360 Flow 2 Pro € 99,00
Most workshops swap complete assemblies and send a board fault somewhere else. We measure the board, trace the failure to the component causing it and replace that — a shorted power rail after liquid, a burnt-out charging chip after a bad adapter, a damaged backlight circuit that leaves you reading the screen by torchlight. It is soldering under a microscope on parts the size of a grain of sand and it takes longer than anything else here. What it buys you is that your own board stays in the device, and with it, usually, your data.
You might notice
- It shows no sign of life
- It will not charge and a new battery did not help
- The screen stays black but you can hear it running
- It restarts on its own or gets very hot
What we check first
Whether power is arriving and where it stops, before anything is said about the board — a dead battery, a broken port and a failed screen all look identical from the outside, and all are cheaper.
Tested before you get it back
It starts and stays running · Charging from empty · The board temperature under load · The storage is still readable
Cleaning — Insta360 Flow 2 Pro € 79,00
Dust in a speaker mesh, lint in a charging port and a cooler full of fluff all produce complaints that look like faults. A clean is the cheapest thing on this page and it is worth trying before anything is replaced, because often enough it is the whole repair.
You might notice
- The speakers sound muffled
- There is dust or lint in the ports
- It runs hotter or louder than it used to
What we check first
The ports, meshes and cooling under magnification, and whether cleaning is likely to solve it or only to help.
Tested before you get it back
Speaker and microphone clarity · Charging seats properly · Temperatures where cooling was cleaned
Before you bring it in
None of this is required — you can walk in without doing any of it. It just makes the visit shorter and, in one case, protects your device.
- 1 Back up if you still can, through iCloud, a computer or whatever you normally use. Most repairs leave your storage untouched, but a device that has already taken a knock is exactly the one you want a copy of.
- 2 Bring it charged if it still powers on. A device with some charge can be tested properly before and after the work, which saves a second visit.
- 3 Take off the case and any screen protector, and bring them with you rather than leaving them on.
- 4 If the complaint is about charging, bring your own cable and adapter. The fault is in one of those often enough that it is worth five minutes to rule them out.
- 5 Know your passcode, and your Apple ID or Google account details if the device asks for them. We cannot test a repair on a device nobody can unlock.
- 6 If the screen or the back is lifting, or the device no longer sits flat, stop charging it and bring it in. That is a swelling battery, and using it makes the damage spread to parts that were fine.
How the repair works
-
1
Free diagnosis
We establish what is actually wrong rather than what it looks like, because a device that will not charge and a device that will not turn on often have the same cause and different fixes.
-
2
Price and options first
You hear what it costs and, where there is a choice of part, what each one means, before anything is opened. If we think the repair is not worth it, we say so then.
-
3
The repair
On a phone, most of the common jobs are done while you wait. A tablet, laptop, watch or console is left with us, and you are told at drop-off roughly how long it will be.
-
4
Testing
The part we fitted is tested, and so is everything around it that the work could have disturbed.
-
5
Collection
Come and get it, or have it collected and returned if you would rather not make the trip. Whatever we replaced carries a warranty, set out in our terms.
What we test before you get it back
Only the things the work could have affected. A list of everything on the device would look thorough and mean nothing.
- Charging from empty
- Behaviour under load
- The device holds a charge while idle
- Charging with our cable and with yours
- The cable holds without being propped up
- Data transfer where the port carries it
- It finds level on startup
- It holds the horizon while you move
- Motors run quiet through the full range
- It starts and stays running
- The board temperature under load
- The storage is still readable
- Speaker and microphone clarity
- Charging seats properly
- Temperatures where cooling was cleaned
Repair or replace?
Repairing usually makes sense when
- The device works apart from the one thing that is broken.
- A single part is at fault, and it is one that comes off on its own.
- The repair costs a fraction of a replacement.
- You want to keep this device, and what is on it.
Worth a diagnosis before deciding when
- Several things are wrong at once, which often means one underlying cause.
- Liquid has been involved, because what can be saved depends on what the board looks like inside.
- The fault is on the board, where the work is longer and the outcome is less predictable.
- The physical damage is extensive — a bent frame or a case that no longer closes changes what is possible.
We will not tell you to repair something that is not worth repairing. On an older device with an expensive part, the honest answer is sometimes to put the money towards a replacement, and you will hear that from us.
Why bring a Insta360 Flow 2 Pro to Blue Apple
The price before the work
Your model has a price per repair on this page. Where a price cannot be known in advance — liquid damage, board-level faults — you get it after the free diagnosis, and it does not move afterwards.
Board-level repair
Most workshops swap whole assemblies and send a board fault elsewhere. We trace the fault to the component and replace that, which is cheaper and keeps your own board, and usually your own data, in the device.
A choice of part where one exists
Where more than one quality of screen or battery is available for your model, you choose, and you see the price of each before deciding.
An honest no
When a repair costs more than the device is worth, or the odds are poor, we tell you before you commit. The diagnosis is free either way.
In Amsterdam Zuid
Rijnstraat 76-H in the Rivierenbuurt, walking distance from Amsterdam RAI. Collection and return, or insured post, if you cannot come in.
Is your repair not listed?
Request a quote and we will let you know what repairing your Insta360 Flow 2 Pro costs. Can't come by? We collect your device in Amsterdam, or you post it to us for free.