Available repairs
€79,00Cleaning
Charging chip (IC)
Diagnosis
Water damage
Headband
Ear cushions
Charging port
Blue Apple battery
- Who
- Blue Apple
- Where
- Rijnstraat 76-H, 1079 HK Amsterdam
- Warranty
- Lifetime warranty on the functioning of the replaced part, per our in-store terms.
- Opening hours
- Monday 11:00–18:00, Tuesday–Friday 10:00–18:00, Saturday 10:00–16:00, Sunday closed.
Frequently asked questions about Bose QuietComfort Ultra Headphones repair
How long does a Blue Apple battery on a Bose QuietComfort Ultra Headphones take?
A Blue Apple battery on this Bose QuietComfort Ultra Headphones typically takes ± 60 minutes. More involved work can take longer — we tell you before we start, and you can wait in the shop for the shorter jobs.
How much does a Blue Apple battery on a Bose QuietComfort Ultra Headphones cost?
A Blue Apple battery on the Bose QuietComfort Ultra Headphones is €99,00 including VAT and labour, and typically takes ± 60 minutes. You see the price before we start.
Can you replace the ear cushions on my Bose QuietComfort Ultra Headphones?
Yes. A Ear cushions is €68,00 and typically takes ± 15 minutes. The cushions are magnetic on the Max, so that job is a few minutes.
Does Blue Apple provide a warranty on Bose QuietComfort Ultra Headphones repairs?
Lifetime warranty on the functioning of the replaced part, per our in-store terms.
Can I have my Bose QuietComfort Ultra Headphones collected?
Yes. With pickup and delivery in Amsterdam we collect your Bose QuietComfort Ultra Headphones and bring it back repaired.
Repairing your Bose QuietComfort Ultra Headphones
What tends to go wrong on this device, what each repair involves, and what to do before you bring it in. Prices for your model are in the list above.
What is your Bose QuietComfort Ultra Headphones doing?
Find the symptom that matches and it will take you to the repair that answers it. Not sure? The diagnosis is free, so you do not have to work it out yourself.
- “The battery drains much faster than it used to” Blue Apple battery →
- “It shuts down suddenly with charge left” Blue Apple battery →
- “It only works while plugged in” Blue Apple battery →
- “It gets warm while charging” Blue Apple battery →
- “The screen or the back is starting to lift” Blue Apple battery →
- “It only charges if the cable is held at a certain angle” Charging port →
- “It has stopped charging altogether” Charging port →
- “The cable falls out on its own” Charging port →
- “It says there is liquid in the connector” Charging port →
- “It shows no sign of life at all” Charging chip (IC) →
- “It charges only sometimes, or gets hot while charging” Charging chip (IC) →
- “A new battery and a new port did not fix it” Charging chip (IC) →
- “The headband padding is splitting or flaking” Headband →
- “It creaks or has lost its shape” Headband →
- “The cushions are cracked or flaking” Ear cushions →
- “They no longer seal around your ears” Ear cushions →
- “Noise cancelling is not as good as it was” Ear cushions →
- “It went in water or something was spilled on it” Water damage →
- “It worked after drying and then stopped” Water damage →
- “It has been behaving oddly since it got wet” Water damage →
- “The speakers sound muffled” Cleaning →
- “There is dust or lint in the ports” Cleaning →
- “It runs hotter or louder than it used to” Cleaning →
What each repair involves
Blue Apple battery — Bose QuietComfort Ultra Headphones € 99,00
A lithium battery loses a little capacity with every charge cycle, and after a few years the problem is not only how long it lasts. It can no longer deliver the peak current the device asks for, so it cuts out under a heavy app or in the cold even though the percentage says otherwise. If the battery also swells it pushes against the screen or the case from the inside, and then leaving it costs you a second part.
You might notice
- The battery drains much faster than it used to
- It shuts down suddenly with charge left
- It only works while plugged in
- It gets warm while charging
- The screen or the back is starting to lift
What we check first
The battery is measured out rather than replaced on the strength of the complaint. If it turns out to be healthy we tell you that, because a device that drains fast can also be a worn charging port or something running in the background.
Tested before you get it back
Charging from empty · Behaviour under load · The device holds a charge while idle
Charging port — Bose QuietComfort Ultra Headphones € 49,00
A port that will not charge is surprisingly often not broken. Lint from a pocket or a bag gets pressed further in by the plug every time until there is a hard plug of it at the bottom, and then the cable cannot seat deeply enough to make contact. Where the port itself has failed it is sometimes a separate part and sometimes soldered to the board, and that changes both the price and how long it takes.
You might notice
- It only charges if the cable is held at a certain angle
- It has stopped charging altogether
- The cable falls out on its own
- It says there is liquid in the connector
What we check first
First a cable and an adapter we know are good, because the fault is in one of those often enough to matter. Then the port under magnification, for debris, bent contacts and corrosion. If cleaning is all it needs, that is all we do.
Tested before you get it back
Charging with our cable and with yours · The cable holds without being propped up · Data transfer where the port carries it
Charging chip (IC) — Bose QuietComfort Ultra Headphones € 99,00
The chip that manages charging sits on the board, and when it fails the symptoms look exactly like a dead battery or a broken port — which is why it is worth ruling those out first. Common causes are liquid and a surge from a poor adapter. This is soldering work under a microscope on a component the size of a grain of sand, and it takes longer than any other repair on this page.
You might notice
- It shows no sign of life at all
- It charges only sometimes, or gets hot while charging
- A new battery and a new port did not fix it
What we check first
Whether power is arriving at all and where it stops. That measurement is what separates a chip fault from the cheaper things it imitates, and it is part of the free diagnosis.
Tested before you get it back
Power draw from empty · Charging to full · The board stays cool under charge
Headband — Bose QuietComfort Ultra Headphones € 79,00
The headband takes the weight and the sweat, so it is usually the first thing to go on a pair of over-ear headphones that have been used daily. On most models it is a replaceable part, which is why a set that looks finished often is not.
You might notice
- The headband padding is splitting or flaking
- It creaks or has lost its shape
What we check first
Whether the band is the only worn part — the ear cushions usually go at the same time, and doing both at once saves a second visit.
Tested before you get it back
The band holds its shape · The cable through the band still carries sound
Ear cushions — Bose QuietComfort Ultra Headphones € 68,00
Ear cushions harden and split with use, and when the seal around your ear goes, so does the noise cancelling — which is why a set that sounds worse is often a set that needs cushions rather than repair. On most models they are magnetic or clipped and come off in minutes.
You might notice
- The cushions are cracked or flaking
- They no longer seal around your ears
- Noise cancelling is not as good as it was
What we check first
Whether new cushions restore the seal, and whether the headband has gone the same way.
Tested before you get it back
The cushions seat properly · Noise cancelling with the new seal
Water damage — Bose QuietComfort Ultra Headphones € 79,00
The water is rarely what finishes a device — corrosion is. While there is voltage on a board with liquid between its layers, current flows where it should not and the traces eat themselves. That is why switching it off comes before everything else, and why charging it to see whether it still works is the worst thing you can do. Rice and a hairdryer move moisture around rather than removing it, and coffee, beer or seawater leave salt and sugar that keep working after the surface is dry. We open the device, clean the board, remove the corrosion and measure the circuits to find what has been affected. We will not promise an outcome: what can be saved depends on what went in, how long it stayed powered, and what it reached. You hear the honest odds after the free diagnosis, and if you say no it has cost you nothing.
You might notice
- It went in water or something was spilled on it
- It worked after drying and then stopped
- It says there is liquid in the connector
- It has been behaving oddly since it got wet
What we check first
How far the liquid travelled, which components show corrosion, and whether the storage is still readable. That assessment is the diagnosis, and it is free.
Tested before you get it back
Everything the liquid reached · Charging and battery behaviour · Cameras, speakers and microphones · Wi-Fi and mobile signal
Cleaning — Bose QuietComfort Ultra Headphones € 79,00
Dust in a speaker mesh, lint in a charging port and a cooler full of fluff all produce complaints that look like faults. A clean is the cheapest thing on this page and it is worth trying before anything is replaced, because often enough it is the whole repair.
You might notice
- The speakers sound muffled
- There is dust or lint in the ports
- It runs hotter or louder than it used to
What we check first
The ports, meshes and cooling under magnification, and whether cleaning is likely to solve it or only to help.
Tested before you get it back
Speaker and microphone clarity · Charging seats properly · Temperatures where cooling was cleaned
Before you bring it in
None of this is required — you can walk in without doing any of it. It just makes the visit shorter and, in one case, protects your device.
- 1 Back up if you still can, through iCloud, a computer or whatever you normally use. Most repairs leave your storage untouched, but a device that has already taken a knock is exactly the one you want a copy of.
- 2 Bring it charged if it still powers on. A device with some charge can be tested properly before and after the work, which saves a second visit.
- 3 Take off the case and any screen protector, and bring them with you rather than leaving them on.
- 4 If the complaint is about charging, bring your own cable and adapter. The fault is in one of those often enough that it is worth five minutes to rule them out.
- 5 Know your passcode, and your Apple ID or Google account details if the device asks for them. We cannot test a repair on a device nobody can unlock.
- 6 If liquid has been involved, switch the device off and leave it off — do not charge it to see whether it still works. Corrosion keeps going while there is voltage on the board, so every hour counts. Rice does nothing.
- 7 If the screen or the back is lifting, or the device no longer sits flat, stop charging it and bring it in. That is a swelling battery, and using it makes the damage spread to parts that were fine.
How the repair works
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1
Free diagnosis
We establish what is actually wrong rather than what it looks like, because a device that will not charge and a device that will not turn on often have the same cause and different fixes.
-
2
Price and options first
You hear what it costs and, where there is a choice of part, what each one means, before anything is opened. If we think the repair is not worth it, we say so then.
-
3
The repair
On a phone, most of the common jobs are done while you wait. A tablet, laptop, watch or console is left with us, and you are told at drop-off roughly how long it will be.
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4
Testing
The part we fitted is tested, and so is everything around it that the work could have disturbed.
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5
Collection
Come and get it, or have it collected and returned if you would rather not make the trip. Whatever we replaced carries a warranty, set out in our terms.
What we test before you get it back
Only the things the work could have affected. A list of everything on the device would look thorough and mean nothing.
- Charging from empty
- Behaviour under load
- The device holds a charge while idle
- Charging with our cable and with yours
- The cable holds without being propped up
- Data transfer where the port carries it
- Power draw from empty
- Charging to full
- The board stays cool under charge
- The band holds its shape
- The cable through the band still carries sound
- The cushions seat properly
- Noise cancelling with the new seal
- Everything the liquid reached
- Charging and battery behaviour
- Cameras, speakers and microphones
- Wi-Fi and mobile signal
- Speaker and microphone clarity
- Charging seats properly
- Temperatures where cooling was cleaned
Repair or replace?
Repairing usually makes sense when
- The device works apart from the one thing that is broken.
- A single part is at fault, and it is one that comes off on its own.
- The repair costs a fraction of a replacement.
- You want to keep this device, and what is on it.
Worth a diagnosis before deciding when
- Several things are wrong at once, which often means one underlying cause.
- Liquid has been involved, because what can be saved depends on what the board looks like inside.
- The fault is on the board, where the work is longer and the outcome is less predictable.
- The physical damage is extensive — a bent frame or a case that no longer closes changes what is possible.
We will not tell you to repair something that is not worth repairing. On an older device with an expensive part, the honest answer is sometimes to put the money towards a replacement, and you will hear that from us.
Why bring a Bose QuietComfort Ultra Headphones to Blue Apple
The price before the work
Your model has a price per repair on this page. Where a price cannot be known in advance — liquid damage, board-level faults — you get it after the free diagnosis, and it does not move afterwards.
Board-level repair
Most workshops swap whole assemblies and send a board fault elsewhere. We trace the fault to the component and replace that, which is cheaper and keeps your own board, and usually your own data, in the device.
A choice of part where one exists
Where more than one quality of screen or battery is available for your model, you choose, and you see the price of each before deciding.
An honest no
When a repair costs more than the device is worth, or the odds are poor, we tell you before you commit. The diagnosis is free either way.
In Amsterdam Zuid
Rijnstraat 76-H in the Rivierenbuurt, walking distance from Amsterdam RAI. Collection and return, or insured post, if you cannot come in.
Is your repair not listed?
Request a quote and we will let you know what repairing your Bose QuietComfort Ultra Headphones costs. Can't come by? We collect your device in Amsterdam, or you post it to us for free.