An iPhone touchscreen that no longer works, or a screen that does not respond, is usually one of two things: something sitting on the glass, or the touch layer inside the screen itself. You can often tell the difference yourself before you come in. If you cannot, we look at it for free in our shop at Rijnstraat 76-H in Amsterdam Zuid.
iPhone touchscreen not working: start on the outside
Take the screen protector off first and clean the screen with a soft, dry cloth. A cracked or dirty screen protector is surprisingly often the reason part of the screen does not respond, or the phone responds in places you did not touch. That costs you nothing, and if it works again afterwards there was no repair to do.
Then restart the iPhone. On an iPhone 8 and everything after, press volume up and release, then volume down, then hold the side button until the Apple logo appears. A stuck screen often responds normally again after that restart.
Also check whether a case is pressing over the edge of the glass, and whether the screen is wet or greasy. Moisture and skin oil on the glass make the touch falter without anything inside the phone being broken.
iPhone screen not responding: the touch layer is part of the screen
If part of the screen stays dead after that, or the iPhone opens apps by itself and types letters you did not touch, the touch layer is damaged. On a modern iPhone the glass, the display panel and that touch layer are laminated into one piece at the factory. Replacing only the glass is therefore rarely sensible: separating them is riskier and often dearer than replacing the whole assembly. A new screen is the repair then.
The same applies if you see lines, green or black patches, or the screen stays black while the phone still vibrates or rings. Then the phone itself works and the problem is in the screen or the connection to it. Because the phone otherwise works, your data stays: with a screen repair we do not touch the storage.
Face ID is not in the screen. It lives in the sensor module at the top, and we transfer that to the new screen. If Face ID itself is faulty, that is a separate repair.
iPhone no longer responding after a drop or moisture
After a drop, also check the things you do not see straight away: whether the cameras still focus, whether Face ID still works and whether the phone still charges normally. A small crack can grow and lets moisture and dust in. Sharp edges can catch your fingers.
If the phone got wet, turn it off and do not charge it to see whether the screen still works. Corrosion keeps working as long as there is power on it. Bring it in; the sooner we open it and clean it, the smaller the chance the screen later starts to flicker or fails anyway.
iPad touchscreen not working
On an iPad the same principle applies: on most models the glass, the image and the touch are bonded as one piece. Taking the screen protector off and cleaning the screen is the first step there too. The work itself is different from a phone. An iPad screen is bonded firmly all the way round, so it is not a repair you wait for. You leave it with us and hear when it will be ready as you hand it in.
What to expect with us
If you do not know whether it is the protector, the software or the screen, we establish that for free. You then hear the fixed price for your model, including VAT, and that price does not change along the way. Which screen qualities exist for your iPhone is on that model's page.
A phone screen is usually done within 30 to 60 minutes, while you wait, provided we have the part in stock. If the repair does not succeed, you do not pay for it. The screen we fit carries a lifetime warranty on it working, for as long as you keep the phone. New drop or moisture damage is outside that.
You can walk in at Rijnstraat 76-H, walking distance from Amsterdam RAI station, or book a time online so the part is ready. In Amsterdam and the immediate area we can also collect the phone.
