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Blue Apple

iPhone Face ID not working

Lifetime warranty on the part Free diagnosis Rijnstraat 76-H, Amsterdam

Has your iPhone stopped recognising your face, does it say "Face ID is unavailable", or did Face ID disappear after a drop, liquid or an earlier screen repair? At Blue Apple in Amsterdam Zuid we find out what is wrong and repair Face ID for a fixed price you know up front.

iPhone Face ID repair

Every iPhone model has the same fixed price: € 80,00. Choose yours to book a time slot.

iPhone 17 Pro Max iPhone 17 Pro iPhone 17 iPhone 17e iPhone Air iPhone 16 Pro Max iPhone 16 Pro iPhone 16 Plus iPhone 16 iPhone 16e iPhone 15 Pro Max iPhone 15 Pro iPhone 15 Plus iPhone 15 iPhone 14 Pro Max iPhone 14 Pro iPhone 14 Plus iPhone 14 iPhone 13 Pro Max iPhone 13 Pro iPhone 13 Mini iPhone 13 iPhone 12 Pro Max iPhone 12 Pro iPhone 12 Mini iPhone 12 iPhone 11 Pro Max iPhone 11 Pro iPhone 11 iPhone Xs Max iPhone Xs iPhone Xr iPhone X

incl. VAT

Why Face ID cannot simply be swapped

Face ID works through the TrueDepth system at the top of the screen: an infrared camera, a light that illuminates your face and a projector that places thousands of dots on it. Those parts are paired at the factory with the logic board of your phone. A new part from another iPhone therefore does not work; Face ID simply stays off. The repair is about restoring your own parts. Usually that is a flex cable damaged by a drop or liquid, or a connector that was hit during an earlier screen repair. That is precision work under the microscope, which is why we do it in the workshop rather than at the counter.

What iOS reports after a repair

Apple pairs parts to the device, and you notice that after a repair. Fit a screen or battery that is not paired to that iPhone's serial number and iOS adds a notice about it in settings — with a battery, the battery health reading disappears as well. The phone works completely, but that notice comes with it, and it is our job to say so beforehand rather than after. Parts that are not attached to the screen itself we always transfer: the Face ID sensor stays your own sensor, so Face ID keeps working after a screen replacement. With a genuine Apple screen, True Tone stays available too.

Frequently asked questions about iPhone Face ID not working

What can I try myself before I come in?
Restart your phone and install the latest iOS. Clean the top edge of the screen and remove any screen protector or case that could cover the sensors. If Face ID still does not work after that, or your phone says "Face ID is unavailable", it is almost certainly a hardware problem.
Face ID stopped after a screen repair elsewhere. Can you fix that?
Often, yes. During a screen swap the Face ID module has to be moved from the old screen to the new one, and a flex cable or connector sometimes gets damaged in the process. We look at what was hit and repair it. Bring your phone in and we will tell you honestly after the diagnosis what can still be done.
What does the diagnosis cost?
Nothing. We establish what is wrong and call you with the outcome and the price. We only start once you agree, and if you decide against the repair you are under no obligation.
Will my data be kept?
Yes. A Face ID repair does not touch your storage. Your photos, apps and settings are all still there afterwards. After the repair you set up Face ID again so it learns your face once more.

Other iPhone repairs

Screen Battery Charging port Camera Back cover Water damage Logic board

Book your iPhone repair

Choose your model, see the fixed price and pick a time slot straight away.

Book a repair Call 020 239 11 93

Rijnstraat 76-H, 1079 HK Amsterdam

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