CCTV, DVR, NVR & surveillance systems repair

We confirm before you send anything Diagnosis and quote first Rijnstraat 76-H, Amsterdam

Surveillance hardware runs all day and fails quietly: a recorder that no longer records, a camera that lost power over PoE, a PTZ motor that stalled. We repair the hardware only. Installation, system configuration and software licensing are separate from a hardware repair.

Specialist equipment: we confirm per device whether we can repair it.

Good to know

Hardware repair only. Installation, camera configuration, software licensing and security-system design are not included.

Send a request

Brands we currently handle

Only brands switched on for this category are listed. A brand that is not listed may still be possible: ask before you send anything.

Avigilon
Axis Communications
Bosch
Dahua
Genetec
Hanwha Vision
Hikvision
Milestone Systems
Mobotix
Pelco
Reolink
Tiandy
Uniview
Verkada
Vivotek

Device types

DVR recorders
NVR recorders
Enterprise video recorders
IP surveillance cameras
PTZ cameras
Thermal security cameras
Video intercom systems
Video management servers
Security control panels
Access-control controllers
Network video encoders
Professional surveillance storage systems

Availability depends on the model and on parts.

Typical problems

Power supply faults
PoE port faults
Recorder does not detect the hard disk or stops recording
Video output (HDMI or VGA) faults
Network port faults
Fan failure
PTZ camera motor faults
Infrared illumination failure
Control-board faults

How it works

1
Send a request

Use the form below with the brand, model and a description of the fault. Photos help.
2
We confirm

We tell you whether we can repair it, before you bring or send anything.
3
Hand it over

Bring it, send it by post or agree on-site service, whichever is available for your device.
4
Diagnosis and quote

We find the fault and send a quote. Nothing is repaired until you approve it.
5
Repair and test

After approval we repair the device and test it before it goes back to you.

Diagnosis and quotation

A quote follows the diagnosis. If a diagnostic fee applies to your device, we tell you before we start. Prices depend on the model, the fault and the parts, so no price is shown here unless it has been verified.

Handover options

We confirm the handover options for your device when you send a request.

Questions about CCTV, DVR, NVR & surveillance systems repair

Do you install or configure surveillance systems?

No. This page covers repairing the hardware. Installation, configuration and licensing stay with your installer.

Can you repair a recorder and keep the footage?

We repair the recorder. We cannot guarantee that stored footage survives, so export anything important first if the recorder still works.

How do I send a repair request?

Use the form on this page with the brand, model and a description of the fault. We reply to say whether we can repair it before you bring or send anything.

Do I pay for a diagnosis?

If a diagnostic fee applies to your device, we tell you before we start. We only begin work after you have approved the quote.

My brand or model is not listed. Can I still ask?

Yes. The list shows what is switched on today. Other brands and models are sometimes possible, so ask first.

What happens to the data on my device?

Make a backup first. We cannot guarantee that data survives a hardware repair.

Related categories

Smart-home & building automation

Send a repair request

Tell us what you have and what is wrong. We reply by email to say whether we can repair it.

Name

Phone (optional)

Brand

Model or model number

How would you like to hand it over?

What is wrong?

We use your details only to answer your request. Read our privacy policy.