When a certain MacBook model more often has a known fault, Apple sometimes starts a repair programme: an arrangement under which Apple repairs that fault free of charge for a number of years, even outside normal cover. This article explains which kinds of problems were covered, how to check whether your MacBook is included, and what to do if the programme has already ended.
Blue Apple repairs MacBooks in Amsterdam, including models for which Apple's programme has already expired.
What is a repair programme?
Apple calls it an "exchange and repair extension programme". It applies to a specific problem on specific models, usually for a set number of years after first sale. If your MacBook is covered and has exactly that problem, Apple or an authorised partner fixes it at no cost. Other damage is not covered.
Examples from the past
- Butterfly keyboard: MacBooks with the butterfly keyboard (about 2016-2019) had a programme for keys that stuck, typed twice or did not respond.
- Screen backlight: on some 2016 13-inch MacBook Pro models the backlight at the bottom of the screen failed (known as "flexgate").
- Batteries: for a number of older MacBook Pro models there were programmes for batteries that could overheat or wear too fast.
- Screen coating: on some older MacBook Pro models a peeling anti-reflective layer was repaired.
Most of these programmes have now ended, because they run for a limited number of years.
How to check whether your MacBook is covered
- Find your serial number: Apple menu, About This Mac, or on the underside of the case.
- Go to Apple's support site and search for "exchange and repair extension programmes".
- Open the programme that matches your complaint. Often you can enter your serial number to see whether your MacBook qualifies.
- Check the duration: after the end date the programme no longer applies.
The programme still applies: what now?
Make an appointment with Apple or an authorised service provider. Make a backup first, because such a repair sometimes replaces a large part. Bring any earlier repair receipts.
The programme has ended
Then you pay for the repair yourself. That need not be a large amount: often a targeted repair is possible, such as a single key, a screen cable or a new battery, instead of a whole new part. Also read MacBook keyboard not working and lines on your MacBook screen.
What to bring to Apple
Bring your MacBook with the charger, and make sure you know your Apple Account and password: Find My Mac sometimes has to be switched off temporarily for the repair. Describe exactly when the problem occurs and since when. If you have photos or a screen recording of the problem, show them; that helps when the fault is not always visible.
Other rights
Even without a programme, in the Netherlands you are entitled to a product that does what you may expect. If your MacBook is relatively new and has a fault you did not cause yourself, contact the seller.
What we do at Blue Apple in Amsterdam
If your MacBook is still covered by a running programme, we say so: then Apple is the logical choice. If the programme has ended, we establish exactly what is wrong and whether a targeted repair is possible. You hear beforehand what it costs. More on our pages about MacBook repair in Amsterdam and MacBook keyboard repair.
Frequently asked questions
Does Apple tell me if my MacBook is covered by a programme?
Usually not. You have to check yourself.
Does a programme apply if I bought the MacBook second-hand?
Yes, it is tied to the serial number, not the first buyer.
Can I get money back for a repair I already paid for?
Some programmes allowed that. Check the programme's terms.
