Sending your MacBook in for repair: how to pack it properly

Do you live outside Amsterdam, or have no time to come by? Then you can send your MacBook in for repair. A MacBook is valuable and fragile, so it is important to prepare and pack it well. This article explains step by step how to send your MacBook safely, what to include and leave out, and what happens next.

Blue Apple in Amsterdam also repairs MacBooks sent in by post. Our page repair by post explains how to request it.

Preparing

1. Make a backup, if the MacBook still works. See backing up.
2. Write down the problem as precisely as possible: what happens, since when, after a drop or liquid?
3. Note the serial number (About This Mac, or on the bottom) and take photos from all sides. That records how it looked.
4. Find My: normally leave it on; we ask if it is needed. Do not put your password in the box.

Also see preparing your MacBook for a repair.

What to include

• The MacBook itself.
• The charger only if the problem is related to charging.
• A note with your name, phone number, e-mail and a short description of the problem.

Do not include a sleeve, mouse, stickers or other items you do not need; that avoids confusion.

Packing

1. Shut the MacBook down completely (not in sleep).
2. Put it in a plastic bag or sleeve against moisture and scratches.
3. Use a sturdy box larger than the MacBook, with at least five centimetres of padding on all sides, such as bubble wrap or air cushions.
4. The MacBook must not be able to slide in the box. Shake the box gently to test.
5. Only use the original box if it also goes inside a larger box with padding; the original box alone is often too tight.
6. Tape the box shut well.

Common packing mistakes

• Only a padded envelope: it does not protect against pressure or bending. A MacBook belongs in a sturdy box.
• Too little padding: if the MacBook can slide, a knock on the box can damage the screen or corners.
• The charger loose in the box: a loose charger can bump into the MacBook. Pack it separately or leave it at home.
• The MacBook in sleep: it can then get warm in transit or drain the battery. Really shut it down.

A MacBook with a swollen battery

If the battery is swollen or damaged, do not ship the MacBook without checking first. Carriers have rules for damaged lithium batteries. Get in touch first. See swollen battery.

Shipping

• Choose a shipping method with tracking and, if possible, insurance for your MacBook's value.
• Keep the proof of shipping.
• Use the address and details you receive with your request.

What next?

On arrival the MacBook is examined. You hear what is wrong and what the repair costs, before anything happens. After your approval it is repaired, tested and sent back well packed. Check it on arrival with the checklist in your MacBook after a repair.

Your data while it is away

Your files stay on the MacBook during transport and repair. Because the drive is encrypted with FileVault on most modern MacBooks, nobody can read them without your password. Still, a recent backup gives peace of mind, and lets you keep working on another device while the MacBook is away.

Rather not ship it?

If you live in or around Amsterdam, pickup and return are possible too. See pickup and delivery.

Frequently asked questions

Should I send my password along?

No. For most repairs it is not needed. If it is needed to test something, we ask separately.

What if the MacBook arrives damaged?

That is why you take photos beforehand and choose insured shipping. Report damage to the carrier immediately.

Can I send an iMac too?

An iMac is large and the glass is fragile. Get in touch before shipping an iMac.