NAS, storage & backup systems repair

We confirm before you send anything Diagnosis and quote first Rijnstraat 76-H, Amsterdam

Storage hardware fails in predictable places: power supplies, fans, network ports, controllers and backplanes. We repair the hardware and tell you honestly what is possible for your model. A repair never replaces a backup, so protect your data first.

Specialist equipment: we confirm per device whether we can repair it.

Good to know

This service covers hardware repair. We do not guarantee that data on the drives can be preserved or recovered.

Send a request

Brands we currently handle

Only brands switched on for this category are listed. A brand that is not listed may still be possible: ask before you send anything.

Asustor
Buffalo
Dell
HPE
IBM
NetApp
Pure Storage
QNAP
Seagate
Synology
TerraMaster
Western Digital

Device types

NAS systems
Enterprise storage arrays
RAID systems
Network storage appliances
Backup appliances
External RAID enclosures
Enterprise storage controllers

Availability depends on the model and on parts.

Typical problems

Power supply or adapter failure
Fan failure and overheating
Network (Ethernet or SFP) port faults
Controller and mainboard faults
Drive bay, backplane or SATA/SAS connection faults
Device will not boot or shows no LED activity
Expansion unit or enclosure connection faults

How it works

1
Send a request

Use the form below with the brand, model and a description of the fault. Photos help.
2
We confirm

We tell you whether we can repair it, before you bring or send anything.
3
Hand it over

Bring it, send it by post or agree on-site service, whichever is available for your device.
4
Diagnosis and quote

We find the fault and send a quote. Nothing is repaired until you approve it.
5
Repair and test

After approval we repair the device and test it before it goes back to you.

Diagnosis and quotation

A quote follows the diagnosis. If a diagnostic fee applies to your device, we tell you before we start. Prices depend on the model, the fault and the parts, so no price is shown here unless it has been verified.

Handover options

We confirm the handover options for your device when you send a request.

Questions about NAS, storage & backup systems repair

Should I remove the drives before sending a NAS?

Ask us first. Whether the drives travel with the unit depends on the fault, and we tell you how to pack it.

Do you offer data recovery for failed arrays?

This page covers hardware repair only. Recovery of data from failed arrays is not promised here.

How do I send a repair request?

Use the form on this page with the brand, model and a description of the fault. We reply to say whether we can repair it before you bring or send anything.

Do I pay for a diagnosis?

If a diagnostic fee applies to your device, we tell you before we start. We only begin work after you have approved the quote.

My brand or model is not listed. Can I still ask?

Yes. The list shows what is switched on today. Other brands and models are sometimes possible, so ask first.

What happens to the data on my device?

Make a backup first. We cannot guarantee that data survives a hardware repair.

Related categories

Servers & enterprise computing Workstations & high-performance PCs Networking & enterprise security hardware

Send a repair request

Tell us what you have and what is wrong. We reply by email to say whether we can repair it.

Name

Phone (optional)

Brand

Model or model number

How would you like to hand it over?

What is wrong?

We use your details only to answer your request. Read our privacy policy.