For a business a broken MacBook is more than annoying: an employee cannot work, and the MacBook often holds company data. For a business MacBook repair you want it to be clear quickly what is wrong, data to be handled carefully and the administration to be in order. This article explains what to watch for as a business and how to stop a broken MacBook costing you days.
Blue Apple repairs MacBooks in Amsterdam, including for businesses, freelancers and organisations.
Being prepared
- Backups: make sure every MacBook backs up automatically, with Time Machine, iCloud or your organisation's backup solution. See backing up.
- Files in the cloud: if you work with shared cloud folders, an employee can quickly continue on another device after a fault.
- A spare MacBook: with several employees one spare device is often cheaper than a day of downtime.
- Overview: keep track of your MacBooks, with serial number, purchase date and any AppleCare. See AppleCare: what it covers.
Data and privacy
Business MacBooks often hold customer data. So watch for:
- FileVault on, so the drive is encrypted.
- Do not hand over your password for a repair unless it is really needed for a test. Then create a temporary user.
- For managed MacBooks (MDM): consult your IT management before a MacBook is erased or a logic board replaced. After a logic board swap a managed Mac often has to be enrolled again.
Repair or replace?
For a business not only the repair price counts, but also time. A quick battery, screen or keyboard repair is often cheaper than setting up a new MacBook. For older MacBooks that no longer get updates, replacing is sometimes wiser for security. See repairing an old MacBook or not.
Preventive maintenance
Many faults can be prevented. Have MacBooks that are a few years old checked for battery wear and dust in the cooling, especially MacBook Pros doing heavy work all day. A worn battery or dirty cooling makes a MacBook slower and hotter, and in the end less reliable. A short check costs less time than an employee suddenly without a laptop. Also see saving your MacBook battery.
Several MacBooks
If you have several MacBooks with the same problem, such as worn batteries, it is handy to have them checked in one go. Get in touch beforehand, so we can plan accordingly.
Pickup and delivery
If an employee cannot come by, the MacBook can be picked up and returned. See pickup and delivery. Outside Amsterdam it can go by post: see sending your MacBook in for repair.
Administration
You receive an invoice in your company's name. Give the company name and billing address when requesting, and if needed a reference or cost centre.
A MacBook from a departed employee
If a MacBook is still tied to a former employee's Apple Account, it cannot be set up. Ask the former employee to remove the MacBook from their account, or solve it via your MDM or Apple Business. See erasing a MacBook.
What we do at Blue Apple in Amsterdam
We examine the MacBook, tell you what is wrong and what it costs before we start, and handle the data on it carefully. More on our page about MacBook repair in Amsterdam.
Frequently asked questions
Do you also repair company iMacs and Mac minis?
Yes. See iMac repair and Mac mini repair.
Can data be saved if a MacBook no longer starts?
Often yes. See MacBook data recovery.
How do I know what the repair costs?
You hear the price before we start. Only after your approval do we begin, so there are no surprises on the invoice.
