Sonos devices are built to disappear into a living room, which makes it easy to forget they are electronics with power supplies, amplifiers and batteries inside. When one stops, it is worth working out whether the fault is in the speaker or in the network around it, because the repairs are very different.
Blue Apple repairs Sonos speakers and soundbars at Rijnstraat 76-H in Amsterdam. Every model has its own page with the repairs we offer for it: start at the sound systems repair page.
What usually goes wrong with Sonos speakers and soundbars
Before you assume the hardware has failed, restart the speaker, check the Sonos app and your router, and try a different HDMI cable and port on the TV. Many "faults" end there. If the problem remains, these are the ones we see.
- No sound from the TV on an Arc, Arc Ultra, Beam or Beam Ultra. A soundbar that is on but silent for TV audio can be a failed HDMI eARC board, which is a repair, or just a TV setting or cable, which is not.
- Will not power on, or keeps restarting. A dead or restarting speaker points at the power supply or the main board. A speaker that powers up and then cuts out under load can be an amplifier fault.
- Sub that hums, rattles or will not connect. A hum or buzz from a Sub can be a driver or the amplifier board. A Sub that will not pair is often a software or network fix first.
- Move 2 battery that no longer holds a charge. A portable speaker used and charged daily loses battery capacity over a few years.
- Touch controls or ports that fail. The touch panel on top, the line-in on a Five or the power inlet can wear or fail.
The Sonos models we repair
Every model below has its own page, with the repairs we offer for it and what each one costs.
Sonos Arc Ultra, Sonos Five, Sonos Era 300, Sonos Sub 4, Sonos Beam (Gen 2), Sonos Beam Ultra, Sonos Amp, Sonos Move 2, Sonos Sub Mini, Sonos Sub (Gen 3), Sonos Arc.
Repair or replace?
Sonos speakers are repaired less often than they deserve: a single failed board or a tired battery is usually a fraction of the price of a new Arc or Five. The honest limit is age: very old products can lose software support, and we tell you after the diagnosis if the repair would be money wasted.
Looking after your Sonos
- Give it ventilation. A soundbar pushed into a closed cabinet runs hot and shortens the life of its electronics.
- Use a surge protector. A power spike is how many amplifier and power boards die.
- Charge a Move 2 normally. Do not leave a portable speaker empty for months or in a hot car.
How a repair works at Blue Apple
Open your model on the sound systems repair page, choose the repair and you see the price straight away. You can bring it to our workshop at Rijnstraat 76-H in Amsterdam, have it collected (pickup and delivery) or send it by post. If your fault is not in the list, the custom repair form lets you describe it, and we come back with a price before any work starts.
Questions about Sonos repair
Is my Sonos worth repairing?
For a recent Arc, Beam, Era or Five, usually yes. We tell you the cost after the diagnosis so you can compare it with a new one.
Do you also repair Sonos Ace headphones?
Yes, they are on the Sonos Ace page.
In short
A Sonos with no sound, no power or a tired battery is often repairable, and the diagnosis tells you whether the fault is the speaker or the network. See the sound systems repair page for the models and repairs, or send us a request. You will find us at Rijnstraat 76-H in Amsterdam, and you can call 020 239 11 93 with a question first.
