Before a MacBook can be repaired, it must be clear exactly what is wrong. A MacBook that will not turn on may have a broken charger, a flat battery or a fault on the logic board. That is why every repair at Blue Apple starts with a MacBook diagnosis. This article explains what we test, how you hear the result and why the diagnosis is always free with us.
Blue Apple repairs MacBooks in Amsterdam. Our rule is simple: no repair without your approval, and the diagnosis costs you nothing.
Why a diagnosis?
Many symptoms look alike. A black screen can come from the screen, the display cable, the graphics chip or a power problem. Without testing you cannot say what is needed, and therefore not what it costs. A good diagnosis prevents you paying for a part that does not solve the problem.
What we test
- Power and charging: the charger, charging port, battery and the charging section of the logic board.
- Battery: capacity, cycle count and whether it is swollen.
- Screen: picture, backlight, cable and camera.
- Keyboard and trackpad: every key, Touch ID and clicking.
- Ports and wireless: USB-C, MagSafe, HDMI, Wi-Fi and Bluetooth.
- Storage and memory: with Apple's utilities and our own tests. Also see Apple Diagnostics.
- Moisture and corrosion: with water damage we look at the logic board.
- Software: whether the problem is in macOS or an app rather than the hardware.
How do you hear the result?
After the diagnosis we tell you what is wrong, what is needed to repair it and what that costs. Sometimes there are several options, for example an original or a compatible part. Then we explain the difference. Only when you agree do we start.
Why is the diagnosis free?
We believe you should be able to choose without having already spent money. So at Blue Apple: the diagnosis is always free, you only pay if you agree to the repair, and if you say no, you pay nothing for the examination.
Data recovery is separate
If data must be saved from a MacBook that no longer works, that is a separate service. Data recovery only happens with your permission, may involve extra costs, and the result cannot be promised in advance: it depends on the damage. See MacBook data recovery.
What you can prepare
- Describe the problem: what happens, since when, after a drop or liquid?
- Make a backup if you still can.
- Bring the charger if the problem is related to charging.
Also see preparing your MacBook for a repair and how a repair works.
Sometimes it is not a repair
A diagnosis sometimes shows that nothing is broken: a setting, a charger that is too weak, an app slowing the Mac down or a dirty charging port. Then we explain what you can do yourself. That way you do not have a part replaced that does not solve the problem.
After the repair
After the repair we test everything again. At pickup you can also check for yourself that everything works. See your MacBook after a repair.
What we do at Blue Apple in Amsterdam
We examine your MacBook, tell you honestly what is wrong and what it costs, and only repair with your approval. More on our page about MacBook repair in Amsterdam.
Frequently asked questions
Do I pay if I do not have the repair done?
No. No repair, no charge. The diagnosis is always free.
Do you need my password for the diagnosis?
Usually not. If it is needed for a test inside macOS, we ask separately, and you can also create a temporary user.
Can the price still change after the diagnosis?
If something unexpected comes up during the repair, we consult you first before continuing.
