Dash, Dot and Cue are friendly robots for children learning to code, which means they are driven into furniture, dropped and charged by small hands. They have wheels, a moving head, a speaker and microphones, and each of those can fail in a way that is fixable.
Blue Apple looks at Wonder Workshop robots at Rijnstraat 76-H in Amsterdam. The Wonder Workshop repair page shows what a typical repair costs per model; the final price is confirmed in writing after the diagnosis.
What usually goes wrong with Wonder Workshop robots
- Wheels and drive that stall. Hair in the wheels, stripped gears or a worn motor leave Dash turning in circles or not moving at all.
- Head that does not move. The head tilts and pans on small motors. If it stays fixed, a motor, a gear or a cable is at fault.
- Silent speaker or microphone that does not hear. A speaker that is quiet or a microphone that does not react to sound can have a loose connection or a failed part.
- Battery that does not hold. A robot that dies after a few minutes or will not charge has a tired battery or a worn charging connector.
- Sensors that misread. Distance and bump sensors that give wrong readings make Dash crash or stop for no reason.
The Wonder Workshop models we repair
Every model below has its own page, with an estimate of what a typical repair costs.
Wonder Workshop Dash, Wonder Workshop Dot, Wonder Workshop Cue.
Repair or replace?
A robot used in a classroom is usually worth repairing, because the programs, the accessories and the habit are already there. For a single Dot with several faults, replacing may be as sensible. We tell you after the diagnosis.
Looking after your Dash
- Clear the wheels of hair and thread. It is the main cause of drive wear.
- Charge with the right cable. Use the cable and adapter from the box or an equivalent.
- Handle the head gently. Turning it by hand strips the little gears.
How a repair works at Blue Apple
The prices for these devices are estimates until we have seen them. Send a request with the model and what is wrong, and we tell you what a repair is likely to cost and how to get the device to us. The final price is confirmed in writing after the diagnosis, before any work starts. You can use the custom repair form, or call 020 239 11 93.
Questions about Wonder Workshop repair
Do you repair Dash, Dot and Cue?
Yes, all three are on the Wonder Workshop page.
Can you repair a set from a school?
Yes. Send a request with the number of robots and the faults, and we tell you what is realistic.
In short
Wheels, the head, speaker, battery and sensors can each be repaired on a Dash or Cue, and the diagnosis tells you whether it pays. See the Wonder Workshop repair page for the models and repairs, or send us a request. You will find us at Rijnstraat 76-H in Amsterdam, and you can call 020 239 11 93 with a question first.
