The BitBox02 is a small Swiss hardware wallet that you operate by touching its sides. That is elegant, and it also means the parts that fail are the ones you use every time: the USB-C connector, the touch sensors and the little screen. The keys inside are separate from all of that.
Blue Apple repairs BitBox02 hardware wallets at Rijnstraat 76-H in Amsterdam. Every model has its own page with the repairs we offer for it: start at the BitBox02 repair page.
What usually goes wrong with BitBox02 hardware wallets
- USB-C connector worn or loose. The most common fault. A wallet that only connects at an angle or drops out when the cable moves has a connector that is coming off the board.
- Touch sensors that do not respond. The sides of the BitBox02 are touch-sensitive, and you confirm everything with them. Dirt, moisture or a failing sensor means taps are missed or registered at the wrong place.
- Screen with lines or nothing at all. After a drop or pressure in a bag, the small display can fail while the device still starts.
- MicroSD slot. The BitBox02 uses a microSD card for backup. A slot that no longer holds the card or reads it makes setup and restore impossible.
- Moisture damage. Corrosion on the board keeps spreading after the device has dried, so it is best looked at soon.
The BitBox02 models we repair
Every model below has its own page, with the repairs we offer for it and what each one costs.
Repair or replace?
If you still have your backup, a new BitBox02 with a restore is usually quicker than a repair. A repair is the right choice when you cannot restore from a backup and the device holds your only way in. We do not need your backup or your keys for a hardware repair, and we cannot recover keys that are gone.
Looking after your BitBox02
- Store the backup separately from the device. A backup in the same bag as the wallet protects against nothing.
- Use a good cable and plug in straight. Most connector failures start with a cable pulled at an angle.
- Keep the sides clean. Wipe the touch surfaces with a dry cloth if taps are missed.
How a repair works at Blue Apple
Open your model on the BitBox02 repair page, choose the repair and you see the price straight away. You can bring it to our workshop at Rijnstraat 76-H in Amsterdam, have it collected (pickup and delivery) or send it by post. If your fault is not in the list, the custom repair form lets you describe it, and we come back with a price before any work starts.
Questions about BitBox02 repair
Do you need my backup or passphrase to repair it?
No. A hardware repair does not need your backup, your passphrase or any keys, and we will never ask for them.
My BitBox02 is not found by the BitBoxApp. Is it broken?
Often it is the cable or the port. Try another cable and another computer first; if it still does not show up, bring it in and we check the connector.
In short
The connector, touch sensors, screen and card slot of a BitBox02 can be repaired; your backup is what protects your coins. See the BitBox02 repair page for the models and repairs, or send us a request. You will find us at Rijnstraat 76-H in Amsterdam, and you can call 020 239 11 93 with a question first.
